Return policy

At Kick Haus, your satisfaction is our priority. We want you to feel confident with every purchase. If something isn’t right, we’re here to help.

1. Eligibility for Return / Exchange

You may request a return or exchange if:
• The item is unused, unworn, and in original condition.
• All original tags, box, and packaging are still intact.
• Request is made within 7 days from the date of purchase/delivery.

2. Non-Returnable Items

We cannot accept returns/exchanges for:
• Items that have been worn, damaged, or used.
• Items with smell, stains, or creases.
• Sale, promotion, or clearance items (strictly no return/exchange).
• Socks or accessories (for hygiene reasons).

3. Wrong Size Exchange
• Size exchanges are allowed once per order, subject to stock availability.
• Customers are responsible for return shipping fees unless the mistake is from our side.

4. Wrong / Defective Item Received

If you received the wrong item or a manufacturing defect:
• Contact us within 48 hours with photos/videos.
• Kick Haus will cover the exchange shipping fees.

5. Refunds
• We currently offer store credit/voucher for approved returns.
• No cash refunds unless required by law.

6. How to Request

Please contact us via:
• Instagram DM: @kickhaus_c0
• WhatsApp: ‪+6011 1600 4016‬
Provide your order ID, photos @ videos, and reason for return.